Jevelle - Proudly stands behind the quality
products that we sell. You may return any unopened merchandise in its original condition
within 30* days of receiving your order. We will refund the total sales amount, less a 15%
restocking fee and the original shipping charges. The merchandise must also be in new
condition, packed in its original manufacturers box and include all original packaging
material, original manuals and any accessories that came with the item.
Note: A Return Authorization (RA) is required prior to shipping your
package back to us. We will only refund shipping costs and waive the restocking fee if the
return is a result of our error. You can e-mail us at
Returns.
NO RETURNS and NO EXCHANGES: for Soaps (including Bars,
Gels, Creams, Lotions, Salts, Shampoos, Conditioners, Deodorants, Ointments, Salves, and
other related merchandise) unless the merchandise is defective due to manufacturing.
Defective merchandise will be exchanged with equal value merchandise.
Any claims for damaged items in shipping must be submitted to our Customer Service
Department within (3) business days after delivery. We will not be responsible for
replacement, if notified after (3) business days.
If the return is the result of our error, we will arrange to
have the item picked up via UPS and returned to our
warehouse. We will reship the product(s) to the customer and waive all shipping costs.
Items that are returned more than 30 days after delivery, are in
unsellable condition, are missing parts, or returned to us without authorization will not
be accepted.
If a package is returned to our warehouse undelivered for any reason by our shipping
carrier, and you do not wish to have the package reshipped to you, we will refund the
total sales amount, less a 15% restocking fee and the original shipping charges.
No Exchanges
Due to our changing inventory, we cannot accept exchanges.
How to Return An item
1.
E-mail us for a Return Form- The Return Form
needs to be filled out completely and signed before we process your return. Using this
form, tell us why you are returning the item in as much detail as possible. Upon receipt
of this form by United States Postal Service mail we will issue an RA# for the return.
Packing your return
2. Place the item in its original packaging with all documents, manuals, parts and
accessories. Wrap your item carefully in a box with a copy of your order form and return
form. Please clearly write your RA # on the outside of your box.
Shipping your return
3. If the reason for your return is not our fault, the buyer bears all shipping costs. We
recommend that you ship us your returned item only via UPS or FEDEX to ensure proper
tracking of your product.
We will email the address to ship your return to.
International
Shipping & Return Policy |
